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Smile mask syndrome

A waitress at a restaurant is expected to exhibit positivity, such as smiling and expressing positive emotion towards customers

Smile mask syndrome (Japanese: スマイル仮面症候群, Hepburn: sumairu kamen shōkōgun), abbreviated SMS, is a psychological disorder proposed by professor Makoto Natsume of Osaka Shoin Women's University, in which subjects develop depression and physical illness as a result of prolonged, unnatural smiling.[1]

  1. ^ Belkin, Lisa. "Putting Some Fun Back Into 9 to 5", New York Times, March 6, 2008

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